Data protection
This Privacy Policy describes how Foodypack.de (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase on the Site.
Contact
If, after reviewing this policy, you have any additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at info@foodypack.eu
Collecting personal information
When you visit the Website, we collect certain information about your device, your interaction with the Website and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information listed below) as “personal information.” For more information about what personal information we collect and why, please see the list below.
Device information
Purpose of collection: to load the website accurately for you and to carry out analyzes of website usage in order to optimize our website.
Collection Source: Collected automatically when you access our website using cookies, log files, web beacons, tags or pixels.
Disclosure for business purposes: Disclosure to our processor Shopify.
Personal information collected: web browser version, IP address, time zone, cookie information, what websites or products you view, search terms and how you interact with the website.
Ordering Information
Purpose of collection: To provide you with products or services to fulfill our contract, to process your payment information, to arrange shipping, to provide invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud, and where this relates to the Matches preferences you have shared with us to provide you with information or advertising about our products or services.
Collection source: collected by you.
Disclosure for business purposes: Disclosure to our processor Shopify.
Personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number.
Customer support information
Purpose of the survey:
Source of collection:
Disclosure for Business Purposes:
Personal data collected:
Purpose of collection: Providing customer support.
Collection source: collected by you
Disclosure for Business Purposes:
Personal data collected:
Disclosure of Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above.
We use Shopify to operate our online shop. You can read more information about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:
We use Google Analytics to understand how our customers use the website. Further information on how Google uses your personal data can be found here: https://www.google.com/intl/en/policies/privacy/. You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the site, your purchases and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases using cookies or other similar technologies (to which you may consent, depending on your location).
We use Shopify Audiences to work with our advertising partners to display ads on other websites to shoppers who have purchased from other Shopify merchants and may also be interested in our offerings. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may provide offers that may interest you.
For more information about how targeted advertising works, please visit the Network Advertising Initiative (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
In addition, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.
Use of personal data
We use your personal information to provide you with our services. This includes offering products for sale, processing payments, shipping and fulfilling your order, and notifying you of new products, services and offers.
Legal basis
In accordance with the General Data Protection Regulation (“GDPR”), if you are located in the European Economic Area (“EEA”), we process your personal data on the following legal bases:
your consent;
The performance of the contract between you and the Website;
comply with our legal obligations;
To protect your vital interests;
To carry out a task that is in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Website, we will retain your personal information for our records unless you ask us to delete this information. For more information about your right to deletion, see the “Your Rights” section below.
Automatic decision making
If you are based in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) if that decision-making has legal effects on you or otherwise significantly affects you.
We [DO NOT/NOT] engage in fully automated decision-making that has legal or other significant implications using customer data.
Our data processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant impact on you.
Services that include elements of automated decision making include:
Temporary blacklist of IP addresses associated with repeatedly failed transactions. This blacklist will remain for a few hours.
Temporary blacklisting of credit cards linked to blacklisted IP addresses. This blacklist will remain in place for a few days.
Sell personal information
Our website sells personal information as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
[Insertion:
categories of information sold;
WHEN USING SHOPIFY AUDIENCES: Information about your use of the Site, your purchases, and the email address associated with your purchase
Instructions for opting out of sales;
whether your company sells information from minors (under 16 years of age) and whether you obtain appropriate authorization;
If you are offering a financial incentive to sell information, please provide information about what the incentive is.]
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service and to request that your personal information be corrected, updated or deleted. If you would like to exercise these rights, please contact us using the contact information above.
Your personal data will initially be processed in Ireland and then transferred for storage and further processing outside Europe, including to Canada and the United States. For more information about how data transfers comply with GDPR, see Shopify's GDPR white paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the personal information we maintain about you (also known as the “right to know”), to transfer it to a new service, and to request correction of your personal information, updated or deleted. If you would like to exercise these rights, please contact us using the contact information above.
If you would like to designate an authorized agent to make these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a range of different cookies including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (e.g. login and region selection). This means that you do not have to re-enter this information each time you return to the website or move from one page to another. Cookies also provide information about how people use the website, for example whether it is their first visit or whether they are a frequent visitor.
We use the following cookies to optimize your experience on our website and to provide our services.
Cookies necessary for the shop to function
Name the duration of the function
_ab Used in connection with access to the administrator. 2 years
_secure_session_id Used in the context of navigating through a storefront. 24 hours
_shopify_country Used in connection with checkout. meeting
_shopify_m Used to manage customer privacy settings. 1 year
_shopify_tm Used to manage customer privacy settings. 30 minutes
_shopify_tw Used to manage customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1 minute
_tracking_consent Tracking settings. 1 year
c Used in connection with the cash register. 1 year
Shopping cart Used in conjunction with the shopping cart. 2w
cart_currency Used in connection with the shopping cart. 2w
cart_sig Used in connection with checkout. 2w
cart_ts Used in connection with the checkout. 2w
cart_ver Used in connection with the shopping cart. 2w
Cash register Used in connection with the cash register. 4w
checkout_token Used in connection with checkout. 1 year
dynamic_checkout_shown_on_cart Used in connection with checkout. 30 minutes
hide_shopify_pay_for_checkout Used in connection with checkout. meeting
keep_alive Used in the context of buyer localization. 2w
master_device_id Used in conjunction with merchant login. 2 years
previous_step Used in connection with checkout. 1 year
Remember_me Used in connection with checkout. 1 year
secure_customer_sig Used in connection with customer registration. 20 years
shopify_pay Used in connection with checkout. 1 year
shopify_pay_redirect Used in connection with checkout. 30 minutes, 3W or 1 year depending on value
storefront_digest Used in conjunction with customer login. 2 years
tracked_start_checkout Used in connection with checkout. 1 year
checkout_one_experiment Used in connection with checkout. meeting
checkout_session_lookup Used in connection with checkout. 3w
checkout_session_token_<<token>> Used in connection with checkout. 3w
Identity state Used in connection with customer authentication. 24 hours
Identity-State-<<Token>> Used in connection with customer authentication. 24 hours
Identity_customer_account_number Used in connection with customer authentication. 12w
Reporting and analysis
Name the duration of the function
_landing_page Track landing pages. 2w
_orig_referrer Track landing pages. 2w
_s Shopify analytics. 30 minutes
_shopify_d Shopify analytics. meeting
_shopify_s Shopify Analytics. 30 minutes
_shopify_sa_p Shopify analytics related to marketing and recommendations. 30 minutes
_shopify_sa_t Shopify analytics related to marketing and recommendations. 30 minutes
_shopify_y Shopify analytics. 1 year
_y Shopify analytics. 1 year
_shopify_ga Shopify and Google Analytics. meeting
customer_auth_provider Shopify analytics. meeting
customer_auth_session_created_at Shopify Analytics. meeting
The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or a “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please note that removing or blocking cookies may have a negative impact on your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies by using your browser controls. You can often find these in the “Tools” or “Settings” menu of your browser. For more information about changing your browser settings or blocking, managing or filtering cookies, see your browser's help file or websites such as: www.allaboutcookies.org.
Please also note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Don't track
Please note that we do not change our data collection and use practices when we detect such a signal from your browser, as there is no consistent industry understanding of how to respond to Do Not Track signals.
Changes
We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons.
complaints
As noted above, if you would like to make a complaint, please contact us by email or post using the contact details provided under “Contact Us” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.
Contact
If, after reviewing this policy, you have any additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at info@foodypack.eu
Collecting personal information
When you visit the Website, we collect certain information about your device, your interaction with the Website and information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information listed below) as “personal information.” For more information about what personal information we collect and why, please see the list below.
Device information
Purpose of collection: to load the website accurately for you and to carry out analyzes of website usage in order to optimize our website.
Collection Source: Collected automatically when you access our website using cookies, log files, web beacons, tags or pixels.
Disclosure for business purposes: Disclosure to our processor Shopify.
Personal information collected: web browser version, IP address, time zone, cookie information, what websites or products you view, search terms and how you interact with the website.
Ordering Information
Purpose of collection: To provide you with products or services to fulfill our contract, to process your payment information, to arrange shipping, to provide invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud, and where this relates to the Matches preferences you have shared with us to provide you with information or advertising about our products or services.
Collection source: collected by you.
Disclosure for business purposes: Disclosure to our processor Shopify.
Personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number.
Customer support information
Purpose of the survey:
Source of collection:
Disclosure for Business Purposes:
Personal data collected:
Purpose of collection: Providing customer support.
Collection source: collected by you
Disclosure for Business Purposes:
Personal data collected:
Disclosure of Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above.
We use Shopify to operate our online shop. You can read more information about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:
We use Google Analytics to understand how our customers use the website. Further information on how Google uses your personal data can be found here: https://www.google.com/intl/en/policies/privacy/. You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the site, your purchases and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases using cookies or other similar technologies (to which you may consent, depending on your location).
We use Shopify Audiences to work with our advertising partners to display ads on other websites to shoppers who have purchased from other Shopify merchants and may also be interested in our offerings. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may provide offers that may interest you.
For more information about how targeted advertising works, please visit the Network Advertising Initiative (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
In addition, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.
Use of personal data
We use your personal information to provide you with our services. This includes offering products for sale, processing payments, shipping and fulfilling your order, and notifying you of new products, services and offers.
Legal basis
In accordance with the General Data Protection Regulation (“GDPR”), if you are located in the European Economic Area (“EEA”), we process your personal data on the following legal bases:
your consent;
The performance of the contract between you and the Website;
comply with our legal obligations;
To protect your vital interests;
To carry out a task that is in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Website, we will retain your personal information for our records unless you ask us to delete this information. For more information about your right to deletion, see the “Your Rights” section below.
Automatic decision making
If you are based in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) if that decision-making has legal effects on you or otherwise significantly affects you.
We [DO NOT/NOT] engage in fully automated decision-making that has legal or other significant implications using customer data.
Our data processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant impact on you.
Services that include elements of automated decision making include:
Temporary blacklist of IP addresses associated with repeatedly failed transactions. This blacklist will remain for a few hours.
Temporary blacklisting of credit cards linked to blacklisted IP addresses. This blacklist will remain in place for a few days.
Sell personal information
Our website sells personal information as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
[Insertion:
categories of information sold;
WHEN USING SHOPIFY AUDIENCES: Information about your use of the Site, your purchases, and the email address associated with your purchase
Instructions for opting out of sales;
whether your company sells information from minors (under 16 years of age) and whether you obtain appropriate authorization;
If you are offering a financial incentive to sell information, please provide information about what the incentive is.]
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service and to request that your personal information be corrected, updated or deleted. If you would like to exercise these rights, please contact us using the contact information above.
Your personal data will initially be processed in Ireland and then transferred for storage and further processing outside Europe, including to Canada and the United States. For more information about how data transfers comply with GDPR, see Shopify's GDPR white paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the personal information we maintain about you (also known as the “right to know”), to transfer it to a new service, and to request correction of your personal information, updated or deleted. If you would like to exercise these rights, please contact us using the contact information above.
If you would like to designate an authorized agent to make these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a range of different cookies including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (e.g. login and region selection). This means that you do not have to re-enter this information each time you return to the website or move from one page to another. Cookies also provide information about how people use the website, for example whether it is their first visit or whether they are a frequent visitor.
We use the following cookies to optimize your experience on our website and to provide our services.
Cookies necessary for the shop to function
Name the duration of the function
_ab Used in connection with access to the administrator. 2 years
_secure_session_id Used in the context of navigating through a storefront. 24 hours
_shopify_country Used in connection with checkout. meeting
_shopify_m Used to manage customer privacy settings. 1 year
_shopify_tm Used to manage customer privacy settings. 30 minutes
_shopify_tw Used to manage customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1 minute
_tracking_consent Tracking settings. 1 year
c Used in connection with the cash register. 1 year
Shopping cart Used in conjunction with the shopping cart. 2w
cart_currency Used in connection with the shopping cart. 2w
cart_sig Used in connection with checkout. 2w
cart_ts Used in connection with the checkout. 2w
cart_ver Used in connection with the shopping cart. 2w
Cash register Used in connection with the cash register. 4w
checkout_token Used in connection with checkout. 1 year
dynamic_checkout_shown_on_cart Used in connection with checkout. 30 minutes
hide_shopify_pay_for_checkout Used in connection with checkout. meeting
keep_alive Used in the context of buyer localization. 2w
master_device_id Used in conjunction with merchant login. 2 years
previous_step Used in connection with checkout. 1 year
Remember_me Used in connection with checkout. 1 year
secure_customer_sig Used in connection with customer registration. 20 years
shopify_pay Used in connection with checkout. 1 year
shopify_pay_redirect Used in connection with checkout. 30 minutes, 3W or 1 year depending on value
storefront_digest Used in conjunction with customer login. 2 years
tracked_start_checkout Used in connection with checkout. 1 year
checkout_one_experiment Used in connection with checkout. meeting
checkout_session_lookup Used in connection with checkout. 3w
checkout_session_token_<<token>> Used in connection with checkout. 3w
Identity state Used in connection with customer authentication. 24 hours
Identity-State-<<Token>> Used in connection with customer authentication. 24 hours
Identity_customer_account_number Used in connection with customer authentication. 12w
Reporting and analysis
Name the duration of the function
_landing_page Track landing pages. 2w
_orig_referrer Track landing pages. 2w
_s Shopify analytics. 30 minutes
_shopify_d Shopify analytics. meeting
_shopify_s Shopify Analytics. 30 minutes
_shopify_sa_p Shopify analytics related to marketing and recommendations. 30 minutes
_shopify_sa_t Shopify analytics related to marketing and recommendations. 30 minutes
_shopify_y Shopify analytics. 1 year
_y Shopify analytics. 1 year
_shopify_ga Shopify and Google Analytics. meeting
customer_auth_provider Shopify analytics. meeting
customer_auth_session_created_at Shopify Analytics. meeting
The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or a “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please note that removing or blocking cookies may have a negative impact on your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies by using your browser controls. You can often find these in the “Tools” or “Settings” menu of your browser. For more information about changing your browser settings or blocking, managing or filtering cookies, see your browser's help file or websites such as: www.allaboutcookies.org.
Please also note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Don't track
Please note that we do not change our data collection and use practices when we detect such a signal from your browser, as there is no consistent industry understanding of how to respond to Do Not Track signals.
Changes
We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons.
complaints
As noted above, if you would like to make a complaint, please contact us by email or post using the contact details provided under “Contact Us” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.