Returns and refunds
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, undamaged in its original condition, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@foodypack.eu.
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first being returned will not be accepted.
If you have any questions about returns, you can contact us at any time at info@foodypack.eu.
Damage and problems:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you have received the wrong item so that we can assess and resolve the issue.
Exceptions/items excluded from exchange:
Certain types of items cannot be returned, such as bespoke products (e.g. special orders or personalized items that are commissioned and manufactured with your branding.
Unfortunately, we cannot accept returns on sale items or gift vouchers.
Exchange:
The quickest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item after accepting the return.
14-day cooling-off period by the European Union:
Notwithstanding the foregoing, apart from the exceptions, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
Refunds:
We will notify you once we have received and inspected your return and will let you know whether or not the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at info@foodypack.eu
To be eligible for a return, your item must be in the same condition as you received it, undamaged in its original condition, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@foodypack.eu.
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first being returned will not be accepted.
If you have any questions about returns, you can contact us at any time at info@foodypack.eu.
Damage and problems:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you have received the wrong item so that we can assess and resolve the issue.
Exceptions/items excluded from exchange:
Certain types of items cannot be returned, such as bespoke products (e.g. special orders or personalized items that are commissioned and manufactured with your branding.
Unfortunately, we cannot accept returns on sale items or gift vouchers.
Exchange:
The quickest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item after accepting the return.
14-day cooling-off period by the European Union:
Notwithstanding the foregoing, apart from the exceptions, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
Refunds:
We will notify you once we have received and inspected your return and will let you know whether or not the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at info@foodypack.eu